Terms & Care Agreement

The Groom Shed

Appointments

I agree to arrive on time for my pet’s appointment. I understand that arriving late may mean the groom needs to be shortened or rescheduled. Cancellations or changes require at least 24 hours’ notice, otherwise a late-notice fee may apply. I understand that pets must be collected promptly after their appointment, and that late collections may be subject to an additional fee.

Health & Veterinary Care

I confirm that I have informed The Groom Shed of any existing medical conditions and that my pet is up to date with vaccinations, flea, and worming treatments. In the unlikely event of an emergency, I authorise The Groom Shed to seek veterinary treatment if necessary, at my expense. While every care is taken, I understand grooming can occasionally highlight underlying health issues, and The Groom Shed cannot be held liable for illness or injury related to pre-existing conditions.

Senior or Medically Fragile Pets

I understand that grooming senior pets or pets with medical conditions carries increased risk. While every effort will be made to keep them comfortable and safe, grooming is undertaken at the owner’s risk, and The Groom Shed cannot be held responsible for complications that may arise due to age, health, or existing conditions.

Products Used

High-quality grooming products are used. I understand that, as with any product, reactions can occasionally occur and The Groom Shed cannot be held responsible for sensitivities or reactions.

Right to Refuse Service & Parasites

The Groom Shed reserves the right to refuse or stop a groom at any time if it is considered unsafe, a welfare concern, or if a pet shows signs of illness, injury, severe stress, aggression, or parasite infestation. If fleas or ticks are discovered during grooming, treatment and additional cleaning may be required. An extra fee may apply to cover this and to protect other pets in our care.

Behaviour & Safety

My pet must be safe to handle. If aggressive or highly anxious behaviour occurs, safety restraints (such as a muzzle) may be used if necessary. If a groom must be stopped for safety reasons, I understand I may still be charged for the time spent. I acknowledge that grooming involves sharp tools and equipment, and if my pet moves suddenly or struggles, minor nicks or scratches can occasionally happen despite every precaution.

Payment

A deposit may be required to secure an appointment, with the remaining balance due on the day of the groom. Prices quoted are estimates and may change if extra time, specialist handling, coat condition, or additional services are required.

Matting & Coat Condition

If matting is present, The Groom Shed will discuss the kindest and safest option for your pet. Severe matting may require clipping short or shaving, which can carry risks such as skin irritation, small cuts, or revealing pre-existing skin issues. Dematting fees may apply due to the additional time and equipment required. After grooming, some pets may experience temporary redness, itchiness, or mild sensitivity. I understand and agree that The Groom Shed cannot be held liable for any after-effects, reactions, or conditions that may occur as a result of dematting or shaving procedures, including those caused by underlying coat or skin conditions.

Abandonment Policy

Pets not collected within a reasonable time after their appointment, and where attempts to contact the owner have failed, may be considered abandoned. In such cases, The Groom Shed reserves the right to make appropriate arrangements for the pet’s care, and any associated costs will be the owner’s responsibility.